nice cocktail and 20 minutes later (8.45) we enquired as to when our table would be ready.again advised ‘in a few minutes’. We visited TAO for our last night in NYC and reading reviews and nees articles online, our expectations were high.Īrriving at 8.25 for our 8.30 booking, we were advised to head to the bar and our table would be ‘ready shortly’. Venue and food were the only thing that was the positive for the evening. Overall, I was really really disappointed by the service levels only. Upon asking for the bill, our waitress simply disappeared !! At this point, I was really annoyed and just wanted to leave so just asked another waitress to assist us. The changing of plates was absolutely pathetic !! The person clearing the plates and cleaning the table first spilled water from one of the glasses on the table, and then, ended up spilling soya sauce on my daughters pants !!! What’s worse, he’s wasn’t apologetic rather seemed like doing a job he disliked so much !!
Not once throughout our dinner experience did our waitress care to come check on us. Our waitress was a mission to get attention of. The venue was beautiful… The restaurant is a renowned restaurant… The table was at the foot of the large figure… Food was amazing !īut, all compromised by the quality of the service.
If you’re going for just drinks it’s fine, otherwise for decent food I would avoid at all costs More The atmosphere was buzzy, but our reason for visiting was just for the food. Service was slow and frustrating, it’s a place which has had its day. We also had some salmon and tuna Tatar and talaki. The Peking duck was like warm, both of which we sent back. Chicken yakatori was warm and covered in a sauce which can only be described as coming from a bottle. The only good thing we ordered were the Singapore noodles, as least they were hot. Prices here are extortionate which I don’t mind paying as long as I’m getting excellent food, but this is ridiculously priced ($9 for ONE piece of sashimi). Our table was booked for 8:30 but we didn’t actually get seated until 9:20, which, when you have been up for 24 hours, and. We had really high hopes for this place and had been looking forward to it for our first night in NYC. what happened to hospitality? Im a manager of a high end restaurant in Manhattan but i was very disappointed in the way my daughters birthday went. I will never ever recommend this place and higher management and corporate should be aware of this and make sure they do something about avoiding these ridiculous situations. It was terrible and I wish I could understand how a place like this could treat their guests with so much disdain. There were so many doors we could have gone but we chose TAO for a reason, our experience was extremely ruined from beginning to end and that is not hospitality. Paid for food that I did not get a chance to eat and 2 bottles of champagne I didn't even get a chance to drink. I asked to call the manager who came and mentioned she was sorry and it was a unique situation, I replied that I was the one sorry because at least I should have been advised because I made a reservation days in advance. I called my server and the server proceeded to mention that she was sorry, but I need to be out by 12:30, because the people from the VMA's were coming and we had to vacate the place. I asked them not to place the mains on the table, but they did anyway. My appetizers come to the table as well as the champagne and 3 mins later my mains came to the table. was my daughters birthday, therefore I ordered two bottles of champagne to celebrate. W e ordered a round of cocktails and proceeded to order appetizers and mains. Had a dinner reservation on Sunday, August 28th, at 10:30pm to celebrate my daughters birthday.
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